Hong Kong eSIM

What is an eSIM?

eSIM stands for “embedded” SIM which is installed in your phone by scanning a QR code or tapping a notification. It is an easy way to use a new phone / data service when you travel abroad. 

eSIM Advantages

• Easy to use: Set up your plan by scanning a simple QR code or tapping a notification.
• Save on Shipping cost: No physical delivery requirement
• Save on time: In a rush to travel? We will send eSIM QR Code via email. Scan it as per instructions and It will be ready to use upon arrival.
• Keep your original SIM: The eSIM is in addition to your original SIM which will work as usual if you need it.

eSIM Disadvantages

• Unfamiliar: Since it is a new technology expect to be learning a bit.
• eSIM Compatible Phones: eSIM will only work in eSIM compatible phones. As a general rule, iPhone 11 and Android model 2021 and higher models are compatible with eSIM.
• Single Use Only: Most eSIM codes can be used only once. Please do not delete the eSIM created on your phone, since it cannot be recreated on your phone or any other phone. However you can de-activate the eSIM when not needed from your settings.
• Transfer of eSIM: Once installed you cannot transfer an eSIM from one phone to another. However some USA eSIMs can be transferred from one iPhone to another.

Activating eSIM on your Device by tapping on Install Link (iPhone)

eSIMs can be conveniently installed on iPhones by tapping on the install link sent to you by our helpdesk by eMail. The install link must be tapped on the iPhone you intend to install the eSIM on. You need an Internet connection to install an eSIM. 

Activating eSIM on your Device using a QR Code

Most eSIMs can be installed using a QR code which is sent to you by eMail. Simply point the camera of the phone you intend to install on at the QR code and click on the link that appears. In the rare case scanning directly by the camera does not trigger your phone to begin installation, follow the instructions below.

iPhone XR, XS and newer

1. Go to Settings, then Cellular.
2. Select Add a plan, and the Camera app will open.
3. Point your camera at the QR activation code until you see a message that says Installing cellular plan.

2021 Android and newer

1. Go to Settings > Connections > SIM card manager
2. Tap Add mobile plan
3. Tap Add using QR code
4. Scan the QR activation code

Activating eSIM on your Device using an Operator Notification

T-mobile, AT&T and some other operators make it even simpler to install eSIMs. They send a notification directly to your phone on the activation date you choose. Just tap on the notification and follow the instructions as in images below. The notification is sent to the phone you intend to use on your trip for which you have given us the EID and IMEI number by dialing *#06#.